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scratchcash Legal terms for Indonesia access

scratchcash puts account terms, payment conditions and data choices in one Legal page, so you can check the position before opening an account.

Account termsPayment conditionsData choicesLocal-law access
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scratchcash scratchcash Legal terms for Indonesia access
CONTACT ROUTES

Where to raise a Legal question

A clear contact route helps when a policy question affects your account, payment record or access request. We keep the relevant support path close to the account area, so you can refer to the exact notice or transaction rather than describe everything from memory. Include your account identifier and the subject of your request; never send a password or wallet PIN.

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Account access

Use the account support path when a Legal condition, phone check or eligibility question prevents access. We can match your request against the account record without asking for your password.

Payment records

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, include the payment reference and date. We use those details to separate a policy concern from a pending rail status.

Data requests

Ask through the policy contact route when you want to correct, access or remove eligible personal data. We may request an account check before acting on a change request.

DATA PRACTICES

How we apply Legal controls

We handle this policy area through identifiable account steps rather than vague promises. The same account record links your phone check, payment reference and policy request, while access depends on local law.

Data handling

We use account and transaction data to operate requested services, check payment status and respond to Legal requests. DANA, OVO, GoPay and QRIS references are handled as transaction records.

Cookie choices

Cookies can support account sessions and remember necessary site settings. The Legal notice explains their purpose, so you can understand which browser data is used when moving between login and policy pages.

Account security

Phone verification and matching account details help protect access. We will not ask you to disclose a password, wallet PIN or one-time security code through a Legal request.

Retention periods

Some account and payment records remain available for operational, dispute or legal needs. The applicable notice sets the retention basis, including records linked to bank transfer or virtual account activity.

Who to contact

Send policy, data or access questions through the support route connected to your account. Adding the relevant notice section and account identifier helps us direct the request correctly.

Requesting changes

You can ask us to correct eligible account data or explain a policy decision. We may verify ownership first, then record the request and apply any change allowed by the current terms.

Answers before you open an account

These Legal answers focus on the questions that affect an Indonesian account before access, payment use or a data request. Read the current notice in your account area as well, because a specific condition may depend on your location, verification status or the payment rail involved.

Legal covers the terms for account access, verification, payment records, cookies, data requests and policy changes. It also explains that eligibility depends on local law and the conditions shown in your account area.

Access is available where local law permits. Before opening an account, check the current Legal notice and complete the requested phone or account verification step if the service presents one.

DANA and QRIS activity is treated as a payment record linked to your account. Keep the reference and date if you need us to check a status, correction request or policy concern.

We may use account details, phone verification results and transaction references to protect access and answer requests. We do not need your password, wallet PIN or one-time security code for this process.

Yes, you can request correction through the account support path. Include the account identifier, explain the field that needs changing and complete an ownership check when requested.

Raise a data request through the policy contact route connected to your account. We assess the request against current Legal duties, payment records and any retention reason that still applies.

Use the support path in your account area and name the relevant notice or decision. Add your account identifier and supporting payment reference, but keep passwords and wallet security codes private.

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