Reference

scratchcash Terms & Conditions for Your Account

Live Roulette, Medusa, Aviator and Sportsbook access on scratchcash is governed by the Terms & Conditions you accept during account creation.

Account acceptanceWallet rulesPolicy requestsIndonesia access

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Policy Terms For DANA And QRIS Use

scratchcash Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions form the agreement between you and us when you create an account, confirm your phone number and enter the lobby. They set the rules for accurate account details, permitted access, wallet instructions, transaction records, account closure and changes to this policy. DANA,

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OVO, GoPay and QRIS may appear as payment references, but each transfer must follow the account name and status shown at the cashier. Bank transfer and virtual account instructions are valid only when displayed inside your account. We may pause an action to check account details
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or a payment reference. Access is available where local law permits, and any eligibility question depends on local law. Read the complete policy before opening an account, then keep a copy for your records.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH TERMS

Where To Ask About Account Terms

A clear support route helps when a clause, account step or wallet status needs explanation. We handle policy questions through the support route linked from your account and can check the relevant account record rather than asking you to repeat the full history. Use the receipt or reference shown beside a DANA, QRIS or bank transfer entry so our team can identify the request.

Team online

Policy questions

Use the account support link when a Terms & Conditions clause is unclear. Include your registered phone number and the section name so we can direct the request correctly.

Wallet status

For DANA, OVO, GoPay or QRIS concerns, send the displayed payment reference rather than private wallet credentials. We use that reference to check the account record.

Access issues

If phone verification blocks account access, contact support from the sign-in path and describe your device. We can explain the applicable account step where local law permits.

ACCOUNT SAFEGUARDS

Six Controls Behind Our Account Terms

The policy describes practical controls rather than broad promises: we connect activity to your account, record policy acceptance and protect the sign-in path.

Data handling

We use account details, phone verification status and transaction references to operate the agreed account terms. Payment credentials should remain with DANA, OVO, GoPay or your bank.

Cookie choices

Cookies can support sign-in continuity and policy display. Your browser settings control cookie storage, while necessary account functions may require a permitted session cookie.

Account security

Keep your phone access and sign-in details private. We may ask for account checks before discussing a policy request, wallet status or a change to account data.

Record retention

We retain policy acceptance and transaction references for the period needed to administer the account, address disputes and meet applicable legal duties where local law permits.

Correction requests

If an account detail is inaccurate, contact support through your account with the requested correction. We may compare it with the phone verification record before changing it.

Policy contact

For a formal Terms & Conditions request, name the clause, account phone number and preferred reply route. We will explain the next step through the available support channel.

Terms & Conditions Questions Before Access

These answers cover the policy searches we hear most often before an account is opened. They do not replace the full Terms & Conditions, especially where a payment instruction, account check or local access rule applies. Keep the policy page available while you complete phone verification and inspect the cashier details.

They cover account creation, phone verification, permitted access, wallet activity, transaction records, policy changes, account closure and requests concerning your data or account details.

Yes. The policy explains how payment references and cashier instructions apply to DANA and QRIS, as well as OVO, GoPay, bank transfer and virtual account activity.

Access is available where local law permits. Your eligibility depends on local law, and you should check the policy and account requirements before completing phone verification.

You review the Terms & Conditions during account creation and confirm the required account step. We record that acceptance alongside your account details and phone verification status.

Send a request through the account support path with the detail to change and your registered phone number. We may verify the request before applying a correction.

We keep acceptance records and relevant transaction references for the period needed to administer the account, resolve disputes and meet applicable legal duties where local law permits.

Open the support route from your account and name the clause or payment reference. Include only the details needed for us to identify the request; never send wallet credentials.

scratchcash Terms & Conditions for Your Account

Where To Ask About Account Terms

Policy questions

Wallet status

Access issues

Six Controls Behind Our Account Terms

Data handling

Cookie choices

Account security

Record retention

Correction requests

Policy contact

Terms & Conditions Questions Before Access

01 What do scratchcash Terms & Conditions cover?

02 Do the scratchcash Terms & Conditions apply to DANA and QRIS?

03 Can I access scratchcash from Indonesia?

04 What account step confirms acceptance of the terms?

05 How do I request a correction to my account data?

06 How long does scratchcash keep policy records?

07 Where can I ask about a Terms & Conditions clause?

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